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BBS POLICIES

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BRAZILIAN BEAUTY SPA CANCELLATION/ NO-SHOW POLICY

Your spa treatments are reserved especially for you. We value your business and ask that you respect the Brazilian Beauty Spa scheduling policies. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

IMPORTANT NOTICE

All services require a credit card on file to guarantee a reservation. Please have your credit card ready when booking. Your card will not be charged unless you violate the policies below; and the system will automatically charge it.

Should you need to cancel or reschedule your treatment, please notify us at least 24 hours in advance. Cancellations with less than 24 hours of notice are subject to a cancellation fee amount of $50.00 dollars per service scheduled EXCEPT:

  • For microblading, powder brows and lip blush you will be charged a cancellation fee of $200 dollars if not canceled within 5 days in advance;

  • - For Ultherapy you will be charged a cancellation fee of $200 dollars if not canceled within 5 days in advance;

  • - For CryoSculpting, you will be charged a cancellation fee of $250 dollars if not cancelled within 5 days in advance;

  • - Any clients who miss their appointments are subject to a no-show fee amount of 100% price of the treatment scheduled.

ARRIVAL

Please leave enough time to get to your appointment, anticipating traffic and parking. If you are late, we reserve the right to cut the time of your service and you will be charged the full amount of the service booked. If you are more than 15 minutes late, and we do not have enough time to perform the service, we advise that you reschedule your service and you will be charged the full amount of the service booked.

RESCHEDULE AN APPOINTMENT

You are allowed to reschedule your appointments two times during your treatment protocol without a 24 hours of notice, except for emergency health issues and sudden accidents.

Remember that in order to obtain optimal results from the treatments you must maintain consistency with your sessions. Each patient receives a personalized protocol and it can be changed during this process.

 

APPOINTMENT REMINDER POLICY

When you schedule an appointment with Brazilian Beauty Spa you will receive a text message and an email. Please make sure to check your email and be aware of any emails coming from Brazilian Beauty Spa. There is an automated email and text message appointment reminder that will go out 48 hours before your scheduled appointment as well as an automated email and text message reminder that will go out 24 hours before your appointment.

The first message is to confirm your appointment and the second message to remind of your appointment. Please confirm your appointment by clicking “confirm” in the body of the email or text message.

FORMS OF COMMUNICATION

The email and text reminders are automated indicating that neither can be replied to, therefore attempting to reply to either is not an acceptable form of canceling.

Should you need to cancel or reschedule before the cancellation period, please call us at 770-779-8992 or text at 404-786-1094. Those are the only acceptable forms of communication for canceling/rescheduling. You will not be billed unless there is a cancellation within 24 hours or no show of your scheduled service.

PRODUCT RETURN POLICY

Products are not eligible for a refund but it can be returned for store credit within 3 business days of the original purchase as long as the product has not been used.

GIFT CERTIFICATE

Gift certificates purchased cannot be returned, no exceptions. Gift certificates are not redeemable for cash and cannot be replaced if lost or stolen. Gift certificates purchased in the past will not cover the most updated cost of services, as prices were raised due to increased cost from our suppliers. We may not be able to look up a gift certificate, if the purchaser did not add your name at the time of the purchase. Gift Certificates have an expiration date of 6 months.

PROMOTIONS & COUPONS

Coupons cannot be combined with any current promotional packages.You can use only one coupon per treatment.

REFERRAL POLICY

Referrals are greatly appreciated and are the highest compliment you could give us! To show our appreciation, if the patient you refer purchases a treatment, you will receive a $20 credit to be used towards any service of your choice. It’s our special way of saying thank you for spreading the love!

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